Privacy Policy

Rolling Slots Casino respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, why it is used, how it may be protected, and the choices available to you. It applies to information provided when you create or use an account, contact support, make transactions, use our website, or otherwise interact with Rolling Slots Casino.

Rolling Slots Casino operates under a Curaçao Gaming Authority licence, reference number OGL/2024/589/0556, and secures all transactions and personal data with 128-bit SSL encryption.

Information we may collect

To provide an online casino service, Rolling Slots Casino may handle different types of information about players. The information collected depends on how you use the website and the services available to you. We aim to collect information that is reasonably needed for account management, security, compliance, customer support and the operation of the website.

Account and contact information

When you register or contact us, we may collect details such as your name, date of birth, residential information, username, contact details and account credentials. We may also keep information you provide in messages to customer support, including questions, complaints, feedback and requests relating to your account or privacy.

Identity and verification information

Where verification is required, we may collect identity documents, proof of age, proof of address and other information needed to confirm that an account is being used by the correct person. We may review this information for account security, responsible service, anti-fraud checks and other compliance purposes.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, account balances, bonuses or other account activity. Payment providers may process payment details on our behalf. We may receive transaction information needed to confirm a payment, investigate an issue, prevent misuse and maintain accurate financial records. We do not need to retain full payment card details where they are processed directly by an authorised payment provider.

Technical, device and usage information

When you visit or use the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and information about how you interact with the website. This information helps us keep the service secure, understand website performance, identify errors and improve the player experience.

Information from third parties

We may receive information from service providers that support identity verification, payment processing, fraud prevention, website operation, customer support or communications. We may also receive information where required to check the accuracy of account information or identify activity that could present a security, fraud or compliance concern.

How we use information

Personal information may be used for the following purposes:

Creating, maintaining and administering your player account.
Processing deposits, withdrawals and other account transactions.
Confirming your identity, age and eligibility to use the service.
Carrying out security, anti-fraud, anti-money-laundering and risk checks.
Providing customer support and responding to questions, complaints and requests.
Managing player preferences, account settings and responsible gaming tools.
Operating, maintaining, testing and improving the website, games and related services.
Detecting, preventing and investigating unauthorised access, misuse or other suspicious activity.
Sending service communications, including account, security, transaction and operational messages.
Sending promotional or marketing communications where permitted and where you have provided the required permission or otherwise allowed us to do so.
Meeting legal, regulatory, accounting, tax, dispute-resolution and record-keeping obligations.
Protecting the rights, property, safety and security of players, Rolling Slots Casino and relevant service providers.

We may use information where it is needed to provide a service you have requested, to meet an obligation that applies to the operation of an online casino, to protect the website and its users, or where you have given consent. In some circumstances, information may be combined from different sources to maintain accurate records, improve security or identify activity that requires review.

Sharing information

We may share relevant information with service providers that help operate the website and provide services to players. These providers may include payment processors, identity and age verification services, fraud prevention providers, technology and hosting providers, customer support platforms, communications providers and professional advisers. They are expected to handle information only for appropriate purposes and to apply suitable safeguards.

Information may also be disclosed where necessary to investigate suspected fraud, protect the security of the service, respond to a valid legal request, resolve a dispute, or meet an applicable legal or compliance requirement. We do not intend to sell personal information to unrelated parties for their own direct marketing.

Cookies, security and retention

Cookies and similar technologies

Rolling Slots Casino may use cookies and similar technologies to remember preferences, keep parts of the website functioning, support account sessions, understand website usage and help detect suspicious or unauthorised activity. Some cookies may be provided by service providers used for analytics, security, payments or other website functions.

You can manage or restrict cookies through your browser settings. If you disable certain cookies, some website features may not work correctly, and you may need to enter information again during a visit. Browser controls differ, so refer to your browser provider for instructions on viewing, deleting or blocking cookies.

Protecting information

We use reasonable technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission methods and restrictions on staff or providers who can access information. No website, internet transmission or electronic storage system can be guaranteed to be completely secure, so players should also protect their passwords and avoid sharing account credentials.

How long information is kept

We keep personal information only for as long as it is reasonably required for the purposes described in this Privacy Policy, including account administration, dispute handling, security, business records and compliance. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Information sent overseas

Some service providers supporting the website may store or process information in Australia or another country. Where information is handled across borders, reasonable steps are taken to use suitable providers and protect the information in accordance with applicable privacy requirements. The location and handling arrangements may depend on the service involved.

Your privacy rights and requests

Depending on the circumstances and the privacy requirements that apply, you may have rights relating to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to exercise your rights

To make a privacy or data request, contact support@rollingslotscasino.win. You may ask to access your personal information, correct your details, delete your data where deletion is available, or withdraw consent to marketing. Please describe your request clearly and provide enough information for us to identify your account and understand what you need.

For security, we may need to verify your identity before completing a request. We may also need to retain certain information where it is required for legal, compliance, security, fraud prevention, dispute or record-keeping purposes. If a request cannot be completed in full, we will aim to explain the relevant reason.

You can usually stop promotional emails by using the unsubscribe option included in the message or by contacting us at support@rollingslotscasino.win. Withdrawing marketing consent will not generally affect essential service messages, such as account, security, transaction or important operational communications.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, together with any updated effective information where appropriate. We encourage players to review the policy periodically. By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law.

If you have a question about this Privacy Policy, how your information is handled, cookies, or a request concerning your personal data, please contact support@rollingslotscasino.win.